Contacts

Contacts

Let’s talk about your bike

We are at your disposal to answer any request, contact us

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Frequently Asked Questions

Yes. We recommend that you book your bike in advance to make sure you get the model you want and your size.

Booking a bike in advance also speeds up the pick-up process because the bike will be ready for use.

Find our stores at:

Cagliari
Villasimius
San Vito

Visit stores

Yes, the bikes on request and with the addition of an extra supplement are delivered and or collected upon return.

Yes, in case of emergency we have this service.

Reservations can also be made by telephone.

In Italy the use of the helmet is not mandatory but we at Bike Green suggest to use it always and in any condition.

To this end, Bike Green offers a free helmet when renting a bike.

Bike Green organizes guided tours of any kind and takes care of all the logistics.
for more information visit the

Tours page

Bike Green shops, with the exception of the Villasimius Shop open every day during the summer season, observe the rest shift on Sundays.

No, the rental is valid for one day:

A 1 day rental means same day pick up and drop off.

We have received your message and you will soon be contacted by the Bike Green team.
Happy continuation on our website

E-BIKE RENTAL REGULATIONS

The rental and use of the e-bike requires the knowledge and unconditional acceptance by the user of this regulation, of the rates, of the opening and closing times of Bike Green Group Srls, manager of the asset based in Villasimius in Via Matteotti N ° 13 (VAT number 03808560928).

  1. ) The renter declares to collect the bicycle and all the rented material in perfect working order and maintenance. Any damage must be reported and reported in the appropriate stylized bicycle box.
  2. ) To obtain the rental of a bicycle the user must present in advance to the renter a valid identity document or the driving license in addition to the security deposit: these documents will be kept in copy by the manager until the end of the rental.
  3. ) The use of the MTB bicycle presupposes the physical fitness and technical expertise of those who intend to ride it, therefore the user by renting the bicycle declares to be equipped with adequate capacity and appropriate competence, without placing any reservations. In the case of use by minors with the signing of this contract, the parent / custodian or guardian of the minor assumes all the responsibilities indicated in this contract and by the civil code and, consequently, authorizes the minor to use the bicycle under the conditions set out in the this regulation.
  4. ) The bicycle is to be used exclusively as a means of transport and must be treated with care, common sense and diligence in order to avoid damage to both the bicycle and its accessories. It is forbidden to use the bicycle to carry out commercial activities and it is possible to transfer it for use to other subjects.
  5. ) The user is responsible for the bicycle and / or e-bike until it is returned to the hirer; he is also responsible for damage caused to himself, to the bicycle, to third parties and things during the use of the vehicle. No form of compensation may be requested from the hirer.
  6. ) During the rental, the User does not enjoy any form of insurance nor is the bicycle and / or e-bike covered by RC insurance. The User is therefore required to comply with the rules of the Highway Code. The Manager declines any form of responsibility in the event of improper use of the vehicle or failure to comply with the rules of the Highway Code.
  7. ) The renter can carry out checks on Users during the use of bicycles and can request their return if he recognizes the conditions of improper use of the vehicle. The renter may refuse the rental to people in a state of drunkenness or under the influence of drugs (in accordance with articles 186-187 of the Highway Code) and for other reasons at the sole discretion of the renter.
  8. ) In case of loss of keys, bicycle accessories or for damage, the renter will ask the Customer for the sum necessary for the original restoration of the bicycle on the basis of what is indicated in this contract or, in the absence of the price list, the renter’s estimate and / or spare parts supplier; in the event of total theft, the renter will have to compensate the renter with the established amount in euros: 300.00 for each city bike; 700.00 for each aluminum mountain bike or racing bike; 3,000.00 for each carbon racing bike or mountain bike; 1,500.00 for each city bike e-bike; 3,500.00 for each mountain bike e-bike.
  9. ) The bicycle must be returned in compliance with the times indicated in this contract in the same place where it was rented. The bicycle is considered returned only if returned directly to the hirer with the countersigning of the return on the contract; bicycle parking cannot be returned without prior communication or in any case not motivated by exceptional cases, it will be considered as a theft crime and therefore reported to the Judicial Authority. The early return of the bicycle does not give the right to any refund.
  10. ) The renter may ask the renter for an intervention to collect the bicycle, the cost of which will be equal to € 10.00 within a radius of 10 km from the headquarters and € 1.00 for each km. additional; however, the hirer is not obliged to provide the requested intervention, therefore failure to do so cannot be a cause of contractual breach. It is in the renter’s interest to collect the bicycle and only temporary contingencies can make the intervention impossible.
  11. ) The renter will have to pay the relative payment from the moment of the start of the rental until he arrives for the termination of the rental contract, in addition to any charges for damages, total or partial theft.
  12. ) In case of theft of the e-bike or e-bike, the User must present to the renter a copy of the report made to the competent bodies and pay the amount equal to the value of the stolen bicycle (see Art. 8), which it will be returned if the vehicle is found or recovered. Although not mentioned in this regulation, the relationship between the parties (contracting parties) is governed by the provisions of the civil code. For any dispute arising between the Parties, the competent court is that of Cagliari.

He also declares to have read and aware of the rental conditions and the regulation for the provision of the bicycle rental service which constitutes for all legal purposes the user contract whose contractual conditions he declares to know and accept, with specific reference to the consequences incumbent on the renter in case of damage caused to third parties and / or to the rented vehicle during the duration of the rental agreement and the possible theft of the vehicle. THE RENTER also declares to be informed, pursuant to Legislative Decree 196/2003 that:

a) The personal data provided will be processed for institutional purposes connected or instrumental to the management of the service;

b) The processing of the personal data provided will be carried out using computerized and manual methods and in any case in such a way as to guarantee the protection of data confidentiality;

c) The provision of data is mandatory both in order to be able to access the service and to allow the Service Manager to be able to manage the subsequent procedural requirements; failure to provide the requested data will make it impossible to access the service;

d) The data provided may be disclosed to other public or private subjects exclusively for procedural fulfillment strictly functional to the pursuit of the purposes referred to in letter a);

e) The RENTER may exercise the rights referred to in art. 7 of Legislative Decree 196/2003, such as cancellation, transformation into anonymous form, blocking of data processed in violation of the law, integration, updating of data, etc.

f) The data controller is Bike Green Group Srls (VAT number 03808560928) based in Villasimius, via Matteotti n. 13 which the RENTER may contact to assert the rights referred to in the aforementioned art. 7 of Legislative Decree 196/2003.